This page sets out official contact information and procedural guidance for contacting Living Sky Casino in Canada. The contact channels listed below are maintained for general inquiries, player support, responsible gaming assistance, privacy matters, and other service-related issues.
How to Reach Living Sky Casino
Living Sky Casino responds to legitimate inquiries in a structured and timely manner. Different contact channels may apply depending on the subject of the inquiry. Users are expected to select the channel that corresponds to the nature of the request.
For inquiries related to an active account, transactional matters, or service issues, have account details available when submitting a request. This information facilitates identification of the relevant record and preparation of an accurate response.
Contact Channels
General Inquiries
General questions about services, rules, policies, or procedures may be submitted by email or in person during operating hours. Written inquiries submitted by email are typically acknowledged within one business day. Inquiries involving complex or multi-step review may require additional time before a final response is provided.
Player Support
Player support handles account-related questions, access issues, and service concerns. To submit a support request, include at minimum:
- Full name
- Email address associated with the account
- Clear description of the issue
Omission of this information may result in delays or the need for further clarification before the request can be processed.
Responsible Gaming Assistance
Assistance related to responsible gaming, self-exclusion, or problem gambling support is available on request. Upon contact, information can be provided on self-exclusion processes and on how to access additional external support resources.
The following provincial and national helplines are available to residents of Canada at no cost:
- Saskatchewan Problem Gambling Helpline: 1-800-306-6789 - Available 24/7
- Gamblers Anonymous Canada: 1-855-222-5542 - Available 24/7
- Responsible Gambling Council: accessible at responsiblegambling.org - Online resource
In situations of immediate distress, users should contact their provincial helpline directly. These services are independent of Living Sky Casino and are operated by public health bodies and non-profit organizations.
Media and Business Inquiries
Requests from media representatives, existing or potential business partners, and other third parties seeking information for publication or commercial purposes must be submitted in writing. The initial message should clearly identify:
- The nature and purpose of the inquiry
- The name of the organization and the requester
Unsolicited commercial offers submitted via this channel are not responded to.
Response Times and Availability
Living Sky Casino aims to acknowledge and respond to written inquiries within one business day during regular business hours. Inquiries submitted outside business hours, on weekends, or on statutory holidays observed in Saskatchewan are processed on the next available business day.
No specific response time is guaranteed for inquiries that are incomplete or unclear. Requests that do not contain sufficient identifying information or a clear description of the matter may be delayed or returned with a request for additional details.
Complaints and Dispute Resolution
In the event of a service-related complaint that has not been resolved through standard player support, a formal escalation may be submitted in writing. The escalation request should include:
- Full name and account identifier
- Description of the original issue and steps taken to resolve it
- Description of the outcome being sought
Escalated complaints are reviewed by a designated representative in accordance with an internal dispute resolution procedure. Receipt of a formal complaint is acknowledged within two business days. A substantive response is provided within a reasonable period, which may vary according to the complexity of the matter.
Complaints relating to regulatory compliance or licensing may also be directed to the relevant provincial regulatory authority. Living Sky Casino operates under applicable Canadian gaming regulations, and users retain the right to contact the appropriate regulatory body independently of any internal process.
Privacy and Data Inquiries
Questions regarding the collection, use, storage, or disclosure of personal information by Living Sky Casino, or requests to exercise rights under applicable Canadian privacy legislation, must be submitted in writing to the designated privacy contact. Such submissions should include:
- Full name
- Contact information
- A clear description of the request or concern
Privacy-related inquiries are handled in accordance with timelines required by applicable law. In most cases, an acknowledgment is issued within ten business days and a substantive response is provided within thirty days, unless a lawful extension is required. If an extension is necessary, this is communicated in advance.
Important Notes
Living Sky Casino does not request passwords, full payment card numbers, or other sensitive authentication credentials through any contact channel. If a communication is received that appears to originate from Living Sky Casino and requests such information, it should not be answered. Suspected fraudulent communications should be reported immediately using an official contact channel.
All contact with Living Sky Casino is subject to the applicable Privacy Policy and Terms and Conditions. By submitting an inquiry through any contact channel, the user acknowledges that the information provided will be processed in accordance with those documents.